The use of this Website and our services constitutes your agreement to the following terms and conditions:
Agreement to Terms and Conditions:
- Your use of this Website and/or our services constitutes your agreement to the following terms and conditions.
- If you do not agree with any of these terms and conditions, please refrain from using this Website or our services.
- You must be of legal age to purchase any products or services available on this Website or otherwise.
Definitions:
- Website: All online content on bookwritinghq.com website pages.
- Customer, You, Yours: Refers to you and/or any other person submitting an order to bookwritinghq.com on your behalf.
- Company, We, Our: Refers to bookwritinghq.com, a company registered under the laws of the State.
- Product or Services: Refers to all services and products provided by bookwritinghq.com to the customer in accordance with their order.
- Order: An order via phone or e-mail made by the customer to purchase services or products provided by bookwritinghq.com.
Refund Policy
- It is imperative that you carefully read and understand the refund policy before submitting any Order and/or payment.
- We do not accept returns on fulfilled orders due to the nature of the products we produce.
- If changes are needed to ensure quality standards, we have a revision process in place.
- If the fulfilled product does not meet requirements specified at the placement of the order, we will revise or recreate the content at no additional cost.
Revisions
- Each package has its own revision policy.
- Revisions are provided within 5 to 10 days of the order going into the Waiting for Customer Approval status.
- Customers may request revisions directly by sending their assigned Project Manager an email.
- Customers are welcome to make changes personally to any content they receive from us before publishing.
Refund Policy
- Refunds are handled on a case-by-case basis.
- Refunds, if processed, take between 5 to 15 days to reflect on the customer’s end.
- A processing fee will be charged in all cases.
- Refunds are offered only in special cases and specified conditions.
Cases Where Refund Will Not Be Issued
- In case of late delivery due to minor technical errors, such as grammatical, typing, or word count discrepancies, partial refunds or discounts may be provided.
- The company will not be responsible for any delay from the client's end.
- No refund will be issued on the basis of low word count.
Modifications to the Service and Prices
- Prices and discounts for our services are subject to change without notice.
- We reserve the right to modify or discontinue the Service without notice.
- We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.